1. Introduction & Our Commitment
Welcome to Phone Bill Casino. Founded on the belief that mobile gaming should be both thrilling and impenetrably secure, our casino was established with a singular mission: to deliver highly engaging, seamless entertainment while setting the industry gold standard for player security and fair play. As part of our unwavering commitment to these principles, this Privacy Policy outlines how we collect, process, and safeguard your personal data. We respect your privacy and process all information in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. The Data Controller
For the purposes of applicable data protection legislation, Phone Bill Casino acts as the Data Controller. This means we are responsible for deciding how we hold and use personal information about you. If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) at [email protected].
3. The Information We Collect
To provide you with a secure and compliant gaming environment, we may collect, use, store, and transfer various kinds of personal data about you, which we have grouped together as follows:
- Identity Data: First name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
- Contact Data: Billing address, residential address, email address, and telephone numbers.
- Financial Data: Bank account, payment card details, and mobile phone billing information required to process 'pay by phone bill' deposits.
- Transaction Data: Details about payments to and from you, including wagers, deposits, and withdrawals.
- Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system, and platform.
- Compliance Data: Know Your Customer (KYC) documentation, including government-issued ID and proof of address, necessary for Anti-Money Laundering (AML) checks.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Performance of a Contract: To register you as a new player, manage your account, and process your gaming transactions.
- Legal and Regulatory Obligations: To verify your age and identity, prevent fraud, and comply with our licensing requirements under the UK Gambling Commission.
- Legitimate Interests: To study how players use our services, develop our products, and grow our business, provided your interests and fundamental rights do not override those interests.
5. Data Processing for Responsible Gambling
At Phone Bill Casino, we view player protection as our highest duty. We process your gameplay, behavioural, and transactional data to actively monitor for potential signs of gambling-related harm. This allows us to provide empathetic interventions and safeguard your wellbeing.
We mandate strict adherence to responsible gambling practices. We strongly advise you to set daily, weekly, or monthly deposit limits upon registration. If gaming stops being fun, we provide robust self-exclusion tools that you can activate immediately via your account settings. If you or someone you know is struggling with problem gambling, please seek confidential help immediately through professional organisations such as BeGambleAware or GamCare. Your health and safety are paramount.
6. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes outlined in Section 4:
- Authorised Service Providers: Third parties who provide IT, system administration, game integration, and mobile billing gateway services.
- Regulatory and Law Enforcement Bodies: The UK Gambling Commission, National Crime Agency (NCA), and other relevant authorities to fulfil our legal obligations regarding AML and fraud prevention.
- Fraud Prevention Agencies: Organisations that conduct identity checks and financial risk profiling.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
7. Data Security
We have implemented state-of-the-art security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. All financial transactions and personal data transmissions are secured using advanced TLS (Transport Layer Security) encryption protocols. Furthermore, we limit access to your personal data to those employees, agents, and contractors who have a strict business need to know, all of whom are subject to a duty of confidentiality.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, and to comply with our regulatory obligations (such as AML directives), we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for a minimum of five years after they cease being customers.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data (a "data subject access request").
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data (subject to our legal retention requirements).
- Object to the processing of your personal data.
- Request restriction of processing your personal data.
- Request the transfer of your personal data to you or a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact our support team or our DPO directly. We aim to respond to all legitimate requests within one calendar month.