Contact Us
At Phone Bill Casino, we pride ourselves on delivering an exceptional standard of customer care. Whether you have an enquiry regarding your account, require assistance with a mobile billing deposit, or need clarification on our compliance procedures, our dedicated support team is available to assist you.
Operating Hours: 24 hours a day, 7 days a week, 365 days a year.
- Email Support: [email protected] (Response time: within 24 hours)
- Live Chat: Available via your account dashboard for immediate assistance.
- Compliance & Legal Enquiries: [email protected]
- Registered Address: Phone Bill Casino Ltd, 142 iGaming Tower, Canary Wharf, London, E14 5AB, United Kingdom
About Us
Our Story
Phone Bill Casino was born in 2015 out of a visionary collaboration between telecommunications pioneers and seasoned iGaming professionals in London. We observed a significant gap in the market: players were seeking a highly secure, frictionless way to fund their casino entertainment without exposing their bank details. By integrating direct carrier billing with a world-class gaming platform, we created an ecosystem where your mobile phone becomes your gateway to premium entertainment.
Our Mission & Commitment
Our mission is simple: to deliver a superior, seamless, and thrilling casino experience while adhering to the highest standards of player protection. We are deeply committed to fair play and security. Every game hosted on our platform utilises highly sophisticated Random Number Generators (RNG), rigorously tested and certified by independent auditing bodies. Furthermore, our entire infrastructure is fortified with bank-grade SSL encryption, ensuring that every transaction and piece of personal data is safeguarded with uncompromising vigilance.
Responsible Gambling
We view gambling strictly as a form of adult entertainment. However, we recognise that for a small minority, gambling can cease to be fun and become a problem. We are fiercely committed to player welfare and have instituted strict, empathetic protocols to protect our community.
Empowerment & Player Tools
We actively encourage all players to utilise the following account management tools to retain control over their gameplay:
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit via your phone bill or any other method.
- Reality Checks: Automated pop-up reminders detailing your session duration and net position.
- Time-Outs: Temporarily suspend your account for periods ranging from 24 hours to 6 weeks.
- Self-Exclusion: If you feel you are losing control, our self-exclusion tool will instantly block your access to our casino for a minimum of 6 months. We are also fully integrated with GAMSTOP, the national self-exclusion register.
Finding Help
If you or someone you know is struggling with a gambling problem, please seek professional assistance. We strongly recommend contacting BeGambleAware (www.begambleaware.org) or calling the National Gambling Helpline on 0808 8020 133 for free, confidential advice. Remember: When the fun stops, stop.
Privacy Policy
Effective Date: 1st January 2024
At Phone Bill Casino, we respect your privacy and are committed to protecting your personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Collection
We collect personal information during the registration process (Name, Date of Birth, Address), transactional data (mobile network operator details, billing history), and technical data (IP addresses, device identifiers) to facilitate your gameplay and meet our legal obligations.
2. Use of Information
Your data is processed lawfully to: manage your account, process 'pay by phone' transactions, fulfill strict Anti-Money Laundering (AML) and Know Your Customer (KYC) regulatory requirements, and deliver personalised customer support.
3. Data Sharing
We will never sell your personal data. We only share information with authorised third parties, such as mobile network operators (to process billing), identity verification agencies, and regulatory authorities (such as the UK Gambling Commission) where required by law.
4. Your Rights
You reserve the right to request access to, rectification of, or erasure of your personal data. To exercise these rights, please contact our Data Protection Officer at [email protected].
Terms and Conditions
Version: 4.2 | Last Updated: October 2023
1. General Provisions
By registering an account with Phone Bill Casino, you enter into a legally binding agreement with us. You must be at least 18 years of age and a resident of a jurisdiction where online gambling is legally permitted. We reserve the right to request proof of age and suspend your account until satisfactory documentation is provided.
2. Account Regulations
Players are strictly limited to one account per person, household, IP address, and mobile number. Any attempt to create multiple accounts will result in immediate closure and the forfeiture of any associated balances or winnings.
3. Phone Bill Deposits & Financials
When utilising our "Pay by Phone Bill" deposit method, you authorise us to charge your mobile network operator. Daily transaction limits strictly apply (typically capped at £30 per day, subject to your network provider's policies). You are solely responsible for ensuring sufficient credit or bill-pay limits. Any chargebacks, reversed transactions, or unpaid phone bills related to your deposits will result in immediate account suspension and potential legal action to recover owed funds.
4. Wagering and Bonuses
All promotional bonuses are subject to specific wagering requirements (standard 40x playthrough, unless otherwise stated) before any bonus funds or associated winnings can be withdrawn as cash. We reserve the right to confiscate funds generated through promotional abuse or irregular betting patterns.
5. Limitation of Liability
Our platform is provided on an 'as is' basis. To the maximum extent permitted by law, Phone Bill Casino shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website, including connectivity failures or mobile network outages during gameplay.